Refund Policy

This Refund Policy governs the conditions applicable to requests related to returns, replacements, support and resolution of incidents in the products and services offered by xmarket within its virtual environment.

By making a purchase, the user expressly accepts the conditions described in this document.

xmarket does not offer monetary refunds for products or services purchased, except in those cases in which a competent administrative authority formally requests it and that request is reviewed and approved by an authorized representative of xmarket.

Making a purchase implies acceptance that the contracted service is digital in nature and for immediate use, so ordinary monetary refunds are not contemplated once delivery of the product or activation of the service has been completed.

Instead of refunds, xmarket offers resolution mechanisms aimed at guaranteeing the correct functioning of the service, including:

• Technical support to analyze incidents reported by the user.
• Replacement or exchange of the product when there is a justified and demonstrable error.
• Technical assistance for the correct use of the service.
• Tools or guidance needed to resolve problems arising from the product's operation.

For an incident to be considered valid, it must be communicated to the support team within the warranty period indicated in the product description and accompanied by sufficient information to allow the problem to be verified. If the product is considered FULL ACCESS and the data is changed, the user will not be entitled to request a replacement or refund even if the justification is valid and within the warranty period.

An error will be considered justified when it:

• Prevents use of the product as described on its sales page.
• Is reproducible or verifiable by the support team.
• Does not arise from misuse, external modifications, incompatibilities unrelated to the service or factors beyond xmarket's control.

In these cases, xmarket may offer a replacement, additional assistance or an equivalent solution that allows the functioning of the service to be restored.

The following will not be considered valid grounds for refund or replacement:

• The buyer changing their mind after purchase.
• The user's lack of technical knowledge when the service works correctly.
• Personal expectations not reflected in the product description.
• Problems arising from the user's environment, external configurations or third parties.
• The need to use a VPN to access the product, where the account is operational and the product description does not expressly state otherwise.

xmarket makes support channels available to the user intended to resolve incidents related to the products or services purchased. Support is provided within a reasonable timeframe and in accordance with the existing volume of requests.

The main objective of support is to ensure that the user can correctly use the service purchased, providing guidance, technical review and solutions where appropriate.

xmarket reserves the right to modify this Refund Policy at any time by posting it on the website. Continued use of the service after any modification will constitute acceptance of the changes.

For any query related to support or incidents:

No contact channel has been published yet. It will be added here as soon as one is available.